About Tapia Haus
What is Tapia Haus?
Tapia Haus is a family-owned property offering unique, comfortable accommodations for guests seeking a delightful stay in San Juan, Puerto Rico.
Where is Tapia Haus located?
We are located at 103 Tapia Street, Santurce, San Juan, Puerto Rico 00911.
Which neighborhood is it located in, and is it safe?
We are in Santurce, a vibrant and artistic neighborhood in San Juan known for its cultural
energy, colorful murals, local restaurants, and lively atmosphere
Check-In / Check-Out
What are your check-in and check-out times?
We offer a self-check-in process available any time after 4:00 PM.
Check-out is flexible until 11:00 AM.
Is there a charge for early check-in or late check-out?
Yes, based on availability:
- Early check-in:
– 12:00 PM – 4:00 PM: $15.00
– 10:00 AM – 12:00 PM: $25.00 - Late check-out:
– Until 2:00 PM: $15.00
– 2:00 PM – 6:00 PM: $25.00
How do I access my apartment or studio upon arrival?
You will receive a unique set of access instructions via email before your arrival.
Rooms & Amenities
Do you provide towels and linens?
Yes, all towels and linens are provided.
Is Wi-Fi available?
Yes, complimentary high-speed Wi-Fi is available throughout the property.
Do the units have kitchen facilities?
Yes, each apartment or studio is equipped with a kitchenette
What amenities are included in the rooms?
All units feature:
- Air conditioning
- Wi-Fi
- Smart TV
- Essential toiletries
Is daily housekeeping included?
Cleaning is managed between stays, additional cleaning service during your stay can be arranged for an extra fee.
Is the property accessible for people with mobility challenges?
Some units may include stairs or have limited accessibility. Please contact us before booking to confirm the availability of suitable accommodations
General Information
Can I make a reservation without a credit card?
Yes, we accept PayPal or Zelle for cash payments. Please contact us for assistance.
How do I know if my reservation is confirmed?
Once your reservation is confirmed, we’ll send you a follow-up email with all the bookingdetails.
How do I cancel or modify my reservation?
- If you booked through a third-party platform (e.g., Airbnb or Booking.com), changes
must be made through that platform. - If you booked directly with us, please use our Contact section to reach out for
modifications or cancellations.
What if I want to make a group reservation?
We’d be happy to assist you! Please contact us directly through the Contact section for group booking inquiries.
Who do I contact with questions about my reservation?
All reservation inquiries can be submitted via the Contact section on our website.
Payments & Policies
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and cash (for direct bookings).
Are my credit card and personal details secure?
Are my credit card and personal details secure?
Can I use someone else's credit card to pay for my booking?
This is generally discouraged; however, we can review special requests individually. Please contact us in advance.
What are your cancellation policies?
Cancellation policies vary depending on the booking method and rate selected. Please check the terms on your confirmation or contact us for direct bookings
Reservations
Can I make a reservation without a credit card?
Yes, we accept PayPal or Zelle for cash payments. Please contact us for assistance.
How do I know if my reservation is confirmed?
Once your reservation is confirmed, we’ll send you a follow-up email with all the bookingdetails.
How do I cancel or modify my reservation?
- If you booked through a third-party platform (e.g., Airbnb or Booking.com), changes
must be made through that platform. - If you booked directly with us, please use our Contact section to reach out for
modifications or cancellations.
What if I want to make a group reservation?
We’d be happy to assist you! Please contact us directly through the Contact section for group booking inquiries.
Who do I contact with questions about my reservation?
All reservation inquiries can be submitted via the Contact section on our website.